Here at AmberStar.shop we care about our clients. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the conditions under which items purchased from AmberStar.shop can be returned for a refund or exchange.
1. Return Conditions
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.
- A receipt or proof of purchase is required to complete your return.
2. Non-returnable Items
Certain types of items cannot be returned, including:
- For hygiene reasons we do not accept returns on worn earrings or body jewelry. Unless they were received damaged.
- Sale items (only regular priced items may be refunded).
3. Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and details about the product you wish to return.
- We will provide you with instructions on how and where to send your return.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
4. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and follow the instructions provided for the return of the defective or damaged item.
6. Contact Us
If you have any questions on how to return your item to us, contact us at [email protected]